Job Description

FUNCTION

Reporting to the Director of Operations , the incumbent will be responsible for  recruiting and  enrolling students in LearnMore, assisting t he RNPD and Faculty Instructors in completing required forms, and informing students about the examination scheduling process and career opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for answering telephone calls, responding to inquiries, recruiting, and enrolling students in desired courses. 
• Conduct outreach to promote LearnMore through various channels, including presentations and other relevant platforms.  
• Responsible for assisting students and faculty in completing forms, preparing distribution materials, copying, and mailing documents. 
• Responsible for providing case management for program participants.
• Maintain accurate and complete records of important documents and data.
• Responsible for informing students about the orientation and examination-scheduling process.
• Assist students with preparing for proficiency exams.
• Responsible for providing case management and career counseling services to students.
• Responsible for providing excellent customer service. 
• Responsible for performing other duties as may be assigned by the Director of Operations .

MINIMUM REQUIREMENTS

• Willingness to support and promote the NSDI and LearnMore mission and vision.
• willingness to follow all policies, procedures, and protocols of NSDI.
• Possess a professional demeanor.
• Possess at least a bachelor’s degree.
• Have at least three years’ experience supporting students in a vocational training program or other educational settings.
• Possess excellent communication and organizational skills.
• Be exceptionally organized and detail-oriented.
• Effective oral and written communication skills
• Ability to function independently and to work effectively and in a collegial manner with co-workers and program participants
• Must be a motivated self-starter able to work effectively with limited supervision
• Adhere to confidentiality mandates and professional conduct
• Ability to present information to different age groups and diverse populations effectively
• Proficient computer skills and in-depth knowledge of relevant software such as Word, Excel, PowerPoint, and Google Office, as well as a general understanding of database and reporting systems

WORKING CONDITIONS, JOB SETTING, and COMPENSATION

• Full-time, non-exempt – 40 hours/week; Compensation range is $24 - $26 hourly.
• Work will be performed in community settings, remotely, and at NSDI headquarters in an office setting. It requires electronic equipment, including a computer, telephone, etc.
• Flexibility in schedule, including scheduled weekends, when necessary.
• Visual/hearing ability sufficient to comprehend written/verbal and telephone communication. Ability to sit for long periods, stand, use a computer, walk, repeatedly bend, lift and carry up to 20 lbs, and reach.
• NSDI promotes a safe and healthy work environment and provides appropriate safety training for all personnel as required. 
• The position includes domestic travel to meet with partners and stakeholders. 
• Paid holidays after 6 months of employment.
• Benefits after 90 days.

NSDI values inclusion and diversity and is committed to equal employment opportunities. We comply with all applicable laws prohibiting discrimination and/or harassment against any applicant or employee. 

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