Charity Customer Support Representative CSR Job at Rising Star Executives, Mobile, AL

ZTVLQXRZSGZlMWw2TGhvZW5BUVF1cEtEVGc9PQ==
  • Rising Star Executives
  • Mobile, AL

Job Description

We are looking for a customer service oriented customer support, assist and to manage non profit marketing campaigns throughout the area. Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public! 

The Charity Customer Support Representative will provide fundraising and donation information to the community and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Representatives and Managers are genuinely excited to help customers. They’re outgoing, engaging, patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This is a social role type someone who loves to talk to people!! 

CSR Responsibilities! 

  • Identify and assess donors’ needs to achieve satisfaction
  • Generate fundraising donations and leads 
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines 
  • Take the extra mile to engage donors and educate on behalf of the charity!

CSR Skills We Love! 

  • Proven customer support experience or experience as a client service representative
  • Philanthropy experience, charity experience or any form of helping others!
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Job Tags

Full time,

Similar Jobs

MASONICARE

Laundry Aide (Per Diem) Job at MASONICARE

 ...according to daily assignment schedule prepared by supervisor Sort, fold, shake and press items following instructions and prescribed procedures in the clean processing area. 3. Assist in the sorting of soiled linen with the assistance and under direction of the washman or sor

Fidelity & Guaranty Life Insurance Company

Accounts Payable Specialist Job at Fidelity & Guaranty Life Insurance Company

 ...and employee expense reimbursements. In addition, this position, be responsible for the timely and accurate accounting, managing, and reporting of cash balances and movements in our various accounts. The Accounts Payable Specialist will act as administrative backup to... 

One Holland Restaurant Group

General Manager - Fast-Paced Restaurant Leader Job at One Holland Restaurant Group

 ...A restaurant group is seeking an experienced General Manager for their Dunkin' location in Maysville, KY. The ideal candidate should have strong leadership skills and a proven track record in the restaurant industry. Responsibilities include managing staff, ensuring compliance... 

National Association of Latino Healthcare Executives

Consultant IV - Strategic Initiatives & Projects Team Job at National Association of Latino Healthcare Executives

The Consultant IV Strategic Initiatives & Projects Team will support the Central Valley in achieving its goals and strategic initiatives...  ...expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all... 

Mativ Holdings, Inc.

Environmental Health & Safety Manager Job at Mativ Holdings, Inc.

 ...purify our world. POSITION TITLE: Environmental, Health and Safety Manager LOCATION: Dallas, Texas JOB DESCRIPTION: The...  ...and safety requirements. Maintain and update as needed all OSHA required forms, programs and work instructions for safe work practices...