Position: Chat/Email Support Representative
Evolution Sports Group is seeking a highly motivated and customer-focused Chat/Email Support Representative to join our growing team. As a full-time, permanent employee, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional support to our clients through chat and email channels.
Key Responsibilities:
- Respond to customer inquiries and provide solutions through chat and email channels in a timely and professional manner
- Build and maintain strong relationships with customers by actively listening and understanding their needs
- Identify and escalate priority issues to the appropriate team members for resolution
- Maintain accurate and up-to-date customer records and communication logs
- Collaborate with other team members to ensure consistent and effective customer support
- Continuously improve customer service processes and procedures to enhance the overall customer experience
- Stay up-to-date with product knowledge and be able to effectively communicate product features and benefits to customers
- Meet and exceed set performance metrics and targets
Qualifications:
- High school diploma or equivalent; post-secondary education in a related field is an asset
- Minimum of 1-2 years of experience in a customer service or support role, preferably in a chat or email support setting
- Excellent written and verbal communication skills, with a strong command of the English language
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and ability to think critically
- Proficient in using computers and various software applications
- Experience with CRM systems is an asset
- Ability to work flexible hours, including evenings and weekends, as needed
We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and collaborative work environment
- Comprehensive training and ongoing support
- Employee discounts on company products and services
If you are a self-motivated, customer-focused individual with a passion for providing exceptional support, we want to hear from you! Apply now to join our team as a Chat/Email Support Representative at Evolution Sports Group.
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