Job Description

This position is posted by Jobgether on behalf of DNAnexus. We are currently looking for a Customer Success Manager in Mountain View, CA, USA .

As a key member of the Customer Experience team, you will act as a strategic partner to clients, ensuring they maximize value from advanced biomedical and omics data solutions. You'll guide new users through onboarding, nurture lasting client relationships, and provide expert mentorship on how to drive results through the platform. This role blends technical insight with customer care, requiring you to identify emerging trends, shape innovation, and champion both the client’s success and product excellence. If you're excited to work at the intersection of data science, bioinformatics, and customer engagement, this is your opportunity to make a real impact.

Accountabilities:

• Lead customers through onboarding and "hypercare" phases, ensuring fast and meaningful adoption of the platform.
• Build strong, long-term client relationships, proactively managing renewals, challenges, and opportunities for expansion.
• Offer strategic guidance aligned with customers’ evolving needs, helping them unlock deeper value from the platform.
• Analyze trends across client engagements, providing actionable insights that influence product development and service innovation.
• Serve as the voice of the customer internally, advocating for improvements that enhance the overall user experience.

Requirements

• 1–3+ years of experience in customer-facing roles in life sciences, biotech, or SaaS industries.
• Background in Bioinformatics, Biomedical Data Science, Computational Biology, or a related field (Bachelor’s, Master’s, or PhD).
• Strong knowledge of genomics and multi-omics data (e.g., transcriptomics, metabolomics, proteomics).
• Proficiency in Python, R, or Bash; experience with ML tools such as Scikit-learn, TensorFlow, or PyTorch.
• Excellent communication and relationship-building skills with both technical teams and executive stakeholders.
• Strategic thinker with strong organizational and documentation skills.
• Familiarity with translational informatics, including statistical modeling and data interpretation.
• High emotional intelligence and adaptability in dynamic client environments.

Benefits

• Competitive annual OTE: $150,000–$200,000
• Health, vision, dental, and life insurance
• 401(k) retirement savings plan
• Parental leave and generous paid time off
• Remote flexibility and work-life balance
• Employee referral and discount programs
• Opportunity to work with industry-leading technologies and experts
• Backing by top-tier investors like Google Ventures and Blackstone

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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