This position is posted by Jobgether on behalf of DNAnexus. We are currently looking for a Customer Success Manager in Mountain View, CA, USA .
As a key member of the Customer Experience team, you will act as a strategic partner to clients, ensuring they maximize value from advanced biomedical and omics data solutions. You'll guide new users through onboarding, nurture lasting client relationships, and provide expert mentorship on how to drive results through the platform. This role blends technical insight with customer care, requiring you to identify emerging trends, shape innovation, and champion both the client’s success and product excellence. If you're excited to work at the intersection of data science, bioinformatics, and customer engagement, this is your opportunity to make a real impact.
Accountabilities:
Requirements
Benefits
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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