Job Description

This position is posted by Jobgether on behalf of Mission Cloud. We are currently looking for a Customer Success Manager in United States.

In this fully remote role, you will be the strategic point of contact for a portfolio of clients, ensuring their goals are met and their experience is seamless. You’ll act as a trusted advisor, advocating for your customers internally while identifying opportunities to deepen engagement and expand service adoption. You will build success plans, lead renewal discussions, and collaborate across teams to address concerns and improve customer satisfaction. This is an opportunity to be part of a fast-growing, cloud-focused company that values long-term relationships, transparency, and proactive support.

Accountabilities:

• Manage a portfolio of customer accounts, aligning services with client goals through tailored success plans and milestone tracking.
• Ensure contractual obligations are fulfilled and renewals are successfully executed.
• Present service value through regular reviews and success plan updates, addressing concerns and identifying opportunities.
• Serve as a key liaison between clients and internal teams, advocating for customer needs and delivering feedback to Product and Delivery departments.
• Handle escalations, support service inquiries, and oversee billing-related communications.
• Collaborate with leadership and cross-functional teams to resolve customer issues promptly.
• Identify and pursue cross-sell and upsell opportunities; ensure the right internal teams are engaged in these discussions.
• Monitor customer satisfaction metrics and contribute to retention efforts and Net Promoter Score (NPS) improvement.
• Maintain accurate CRM documentation reflecting customer engagement and service outcomes.

Requirements

• Previous experience managing client accounts, ideally in technical consulting, B2B SaaS, or high-growth environments.
• Skilled in presenting to clients and internal stakeholders using tools like Google Slides or PowerPoint.
• Demonstrated ability to manage account renewals and identify cross-sell/upsell opportunities.
• Experience advocating for customers and collaborating cross-functionally.
• Strong customer service orientation and issue resolution capabilities.
• Willingness to travel up to 10%.
• AWS Cloud Practitioner certification required (must be obtained within 60 days of hire).
• Ability to manage multiple client relationships while maintaining a consultative and proactive approach.

Benefits

• Competitive salary: $75,000 – $110,000, based on experience and skills.
• Comprehensive medical, dental, and vision coverage — 100% paid for employees and dependents.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Generous FlexPTO policy, paid parental leave, and volunteer time off.
• Reproductive health support and life insurance coverage.
• 401(k) plan with company matching.
• Monthly flex and cell phone stipends.
• Home office expense allowance.
• Access to Employee Resource Groups and a supportive, inclusive culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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