About the Tideline Ocean Resort & Spa
Located on the stunning shores of Palm Beach the Tideline Ocean Resort & Spa blends laid-back luxury with modern elegance. As a newly transitioning property within PM Hotel Groups independent collection Tideline is poised for operational excellence exceptional guest experiences and a culture built on collaboration and service leadership.
The Director of Operations is a key executive leader responsible for driving the overall operational performance of the resort. This role oversees Rooms Housekeeping Food & Beverage Spa and Engineering ensuring flawless execution strong financial results brand alignment and an exceptional service culture.
The Director of Operations partners closely with the General Manager and Executive Committee to lead day-to-day operations elevate the guest experience and develop high-performing teams in a dynamic and fast-paced environment.
Oversee daily operations across all departments: Front Office Housekeeping F&B outlets Spa and Engineering.
Ensure operational departments deliver exceptional guest service meet resort standards and operate efficiently.
Lead all aspects of resort readiness during opening/transition including SOP implementation service training and quality audits.
Collaborate with the GM to establish short- and long-term operational strategies.
Drive financial performance across all operating departments including labor management cost control and revenue optimization.
Partner with Finance to review P&Ls forecasts and budgets ensuring alignment with business goals.
Analyze operating results and implement action plans to address variances and improve profitability.
Champion a guest-first culture focused on personalization service excellence and continuous improvement.
Resolve complex guest concerns and ensure service recovery strategies are in place.
Monitor guest satisfaction scores and implement initiatives to improve performance.
Lead mentor and develop department heads and their teams fostering a positive and engaged culture.
Direct recruitment training coaching and performance management.
Promote PM Hotel Groups values and ensure a collaborative inclusive work environment.
Ensure compliance with local state and federal regulations as well as company policies and safety standards.
Oversee risk management emergency response readiness and workplace safety initiatives.
5 years of progressive hotel operations leadership experience (Director of Ops Hotel Manager Multi-Department Head or similar).
Strong background in Rooms operations; experience with F&B and/or Spa operations required.
Proven ability to lead teams through transitions openings or repositioning initiatives.
Solid understanding of financial statements forecasting and labor management.
Exceptional communication leadership and guest-service skills.
Luxury or independent lifestyle hotel experience.
Prior experience in a resort environment.
Bilingual (English/Spanish) a plus.
A people-first company culture built on respect teamwork and entrepreneurial spirit.
Competitive compensation and benefits package.
Opportunities for career growth across a diverse portfolio of hotels nationwide.
The chance to shape the next chapter of an iconic Palm Beach resort.
Required Experience:
Director
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