Job Description

General Manager | Director of Operations - Multi-Concept Hospitality Group

About Us

We operate three distinct, award-winning hospitality concepts that are located next to each other in Manhattan

• Nothing Really Matters – Award-winning cocktail bar specializing in craft cocktails and intimate guest experiences
• See No Evil Pizza – Michelin-recognized pizzeria and full-service restaurant
• Tiny Dancer Coffee – Milan-inspired walk-up espresso bar bringing European café culture to New York

We're a hospitality group built on exceptional service, attention to detail, and creating memorable experiences for every guest who walks through our doors.

The Role

We're seeking a General Manager | Director of Operations to oversee daily operations across all three concepts. This is a hands-on leadership role for someone who lives and breathes hospitality. You'll be responsible for maintaining our high standards of service, leading our teams, and ensuring each venue runs like a well-oiled machine while delivering the kind of experience that earns Michelin recognition and industry awards.

What You'll Do

• Oversee daily operations across all three venues, ensuring consistency in service excellence and brand standards
• Lead, mentor, and develop FOH and BOH management teams across concepts
• Create and maintain operational systems that drive efficiency without sacrificing the guest experience
• Integrate systems across all locations and hold teams accountable to standards, processes, and performance metrics
• Be present on the floor regularly—this isn't a desk job; you need to see the show and be part of it
• Work with the Managing Partner and Executive Chef on strategic planning, and new initiatives
• Manage scheduling, labor costs, and operational budgets across all locations
• Handle all event inquiries and activations, from initial contact through execution and follow-up, ensuring flawless execution from sales through delivery
• Ensure compliance with health, safety, and licensing requirements
• Handle escalated guest situations with grace and turn problems into opportunities
• Drive training programs that elevate service standards and team culture
• Monitor inventory systems, vendor relationships, and supply chain efficiency
• Analyze performance metrics and implement improvements based on data

Who You Are

• Service-obsessed : You understand that hospitality is about making people feel something, not just serving them something
• A natural leader : Your teams respect you because you lead by example, roll up your sleeves, and genuinely care about their growth
• Highly organized : You can juggle multiple locations, competing priorities, and unexpected challenges without dropping the ball
• Efficient with your time : You know how to prioritize, delegate, and move quickly without cutting corners
• A showman : You understand that restaurants are theater—you know how to create atmosphere, energy, and moments that guests remember
• Detail-oriented : Nothing slips past you, from a smudged glass to a training gap to a menu misfire
• Calm under pressure : You thrive in the controlled chaos of busy service and can make decisions quickly
• Collaborative : You work seamlessly with ownership and the team to execute the vision

Requirements

• 3+ years of multi-unit restaurant or hospitality management experience
• Proven event production experience, including private dining, buyouts, corporate events, and special occasions
• Proven track record of leading teams in fast-paced, high-volume environments
• Strong wine knowledge is essential—you should be comfortable curating wine lists, training staff, and making recommendations that enhance the guest experience
• Experience with upscale dining, craft cocktail programs, or award-winning concepts preferred
• Strong financial acumen—you can read a P&L and understand how operations impact the bottom line
• Excellent communication skills and emotional intelligence
• Ability to work flexible hours including nights, weekends, and holidays
• NYC Food Protection Certificate (or ability to obtain immediately)
• Passion for hospitality, food, coffee, and cocktail culture

What We Offer

• Competitive salary commensurate with experience
• Opportunity to shape the future of a growing hospitality group
• Work with a Michelin-recognized team and award-winning bar program
• Be part of new concept development and expansion
• A culture that values creativity, excellence, and taking care of our people

To Apply

Send your resume and a brief note about why you're the right person to lead our operations. Tell us about a time you elevated a team or turned around an operation—we want to know how you think and what you value in hospitality.

We're building something special, and we need someone who gets it.

Job Tags

Full time, Immediate start, Flexible hours, Night shift,

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