Job Description
Erie Neighborhood House is a social services nonprofit in Chicago, and we offer the most comprehensive support immigrant and low-income families need to thrive.
The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service role, ideally within the the Not for profit Sector industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are a self-starter and demonstrate a high level of resilience
- You pay strong attention to detail and deliver work that is of a high standard
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Opportunity to make a positive impact
- Fantastic work culture
Job Tags
Full time,