Job Description

Career Opportunities with NFC Amenity Management

A great place to work.

Careers At NFC Amenity Management

Current job opportunities are posted here as they become available.

Please ensure your resume is up to date with your current contact information and submit an application with your resume. When given the choice, please opt in for text messages, as it's a critical way for us to send you instructions and assistance throughout the process.

We are looking for a candidate who works well independently and enjoys a fast-paced environment. Experience in supervising others is a plus. Making eye contact and being welcoming are essential! This full-time position pays $55,000 per year, plus PT commissions and a bonus.

NFC Amenity Management is the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

An NFC Amenity Management Spa / Fitness Director creates a well-run operation with the fitness center, spa, and amenity space by developing a winning team to ensure all clients and guests receive a 5 Diamond Experience.

Reports To: Area Director

Responsibilities

• Ensures the Fitness/Spa and Amenity spaces are operating effectively and per Property Management and/or Board of Directors' expectations
• Develops a monthly Calendar of Events.
• Maintains Client Satisfaction, resulting in contract retention.
• Ensures each client and guest receives a Warm Welcome and Fond Farewell
• Recruits, trains, motivates, supervises, and mentors team members - leads by example
• Ensures all team members are trained to react intelligently and quickly to all emergencies
• Uses the Company Approved Team Scheduler to ensure payroll budget compliance
• Ensures team members follow 5 Diamond Performance Standards
• Completes necessary Payroll Tasks by the Company deadlines
• Always looks for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality
• Completes team member evaluations as required. Makes hiring, promotion, disciplinary, and termination recommendations to the Area Director.
• Maintains professional and technical knowledge of spa services and personal training by staying current with industry trends.
• Covers shifts for team members to ensure proper staffing requirements are maintained
• Attends company meetings/trainings and ensures all team members participate in company training sessions
• Maintains consistency of the entire team in enforcing rules and regulations established by management and completes daily inspections using cleaning checklists to ensure cleanliness.
• Adheres to all NFC policies
• Follows HR and Risk Management protocols
• Monitors and reviews daily employees’ performance and provides necessary support, training, or counseling as needed
• Schedules fitness and spa services, as well as organizes wellness events
• Performs miscellaneous job-related duties as assigned
• Must hold current Personal Trainer certifications or equivalent educational degree(s)
• Has a passion for Spa and Fitness, and helping others achieve their goals
• Must have an outgoing personality
• Must be hospitality-driven and offer any necessary assistance to clients and guests
• Must be able to coach and mentor team members
• Must possess the ability to multitask
• Must possess the ability to work in a team environment

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from the beginning to the end of each project undertaken
• Proven leadership ability to develop and motivate team members and effectively provide supervision, as well as train members to deliver high-level customer service
• Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients
• Diplomatically handles delicate and challenging client concerns
• Must be well-versed in budgetary and cost control responsibilities
• Ability to lift 50 pounds

Benefits include:

• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.

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