Job Description

At SESLOC, we are committed to safeguarding our members and fostering a culture of integrity and trust. As a Fraud Investigator, you'll play a vital role in protecting our organization while contributing to continuous improvement and innovation in fraud prevention.

Position Summary

The Fraud Investigator plays a critical role in protecting the Credit Union and its members by identifying, investigating, and mitigating fraudulent activity. This position requires strong analytical skills, attention to detail, and a thorough understanding of fraud prevention practices, regulatory requirements, and internal policies.

Key Responsibilities

• Maintain in-depth knowledge of applicable policies, procedures, and federal/state regulations, including the Bank Secrecy Act, USA Patriot Act, OFAC requirements, privacy laws, and information security standards.
• Stay current on SESLOC products, services, policies, procedures, and industry updates through training, meetings, and internal communications.
• Conduct fraud investigations according to established procedures, ensuring accurate documentation, timely follow-up, and organized case files.
• Monitor fraud risk parameters and review transactions/applications (ACH activity, Online Banking, loan origination systems) to identify suspicious activity.
• Escalate complex or high-risk cases to the Manager as appropriate.
• Compile case details and investigation data for departmental reporting and trend analysis.
• Collaborate with the BSA Officer to provide investigative details for Suspicious Activity Reports (SARs) and maintain supporting documentation.
• Communicate findings to Risk, Compliance, and IT teams to support fraud prevention initiatives.
• Perform account maintenance and required transactions on the Credit Union's core system, ensuring compliance with internal controls.
• Communicate with members regarding potential fraud, providing guidance and answering questions.
• Interact with law enforcement agencies when appropriate and participate in fraud forums to stay informed on emerging trends.
• Support operational projects, audits, and cross-functional initiatives as assigned.
• Handle all member and employee information with strict confidentiality.

Education & Experience

• High School Diploma or GED required.
• 1-3 years of financial services or fraud-related experience preferred.
• Experience with fraud investigation, card systems, network platforms, fraud analysis tools, and general financial institution operations is desirable.

Skills & Competencies

• Strong analytical and investigative skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple cases and meet deadlines.
• Proficiency in relevant systems and tools for fraud detection and reporting.

Be sure to include a current resume and a cover letter.

EOE

As part of the recruitment process, SESLOC may run a bond check, credit check and criminal history check as part of the recruitment process. If SESLOC runs these reports, we will obtain your authorization first. 

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