Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Manage reservations, room assignments, and billing
• Respond promptly to guest inquiries, service requests, and concerns
• Share information about hotel amenities, local dining, and area attractions
• Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain a neat, organized, and professional front desk area
• Deliver brand-appropriate service with attention to detail
• Check guests in and out with accuracy

Qualifications:

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Must have graduated high school, received a GED or equivalent
• Previous hospitality or customer service experience preferred
• Strong communication, problem-solving, and multitasking skills
• Friendly, professional demeanor with a team-first attitude
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent required

About Company: Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships—with our guests, employees, and partners—are at the heart of everything we do. We’ve earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we’ll do. Our mission is to enhance our communities with thoughtfully-designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.

Job Tags

Start working today, Work at office, Local area, Flexible hours, Weekend work, Afternoon shift,

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