Job Description

Salary: $74,000 - 96,000 per year Requirements:

• Minimum of 2 years of professional experience with Microsoft products and cloud-based applications in a networked computing setting (e.g., Desktop, Active Directory).
• Proficient in troubleshooting and resolving hardware issues related to printers, PCs, and scanners.
• Strong diagnostics and problem-solving abilities for basic technical challenges.
• An associate degree in IT, Computer Science, or equivalent experience.
• Experience in the healthcare sector is highly beneficial.
• Relevant IT certifications (A+, Network+, CCNA, MCSA, etc.) are preferable.

• Act as the primary contact for personnel requesting technical support via phone or email.
• Conduct remote troubleshooting utilizing diagnostic techniques and probing questions.
• Manage device and user provisioning tasks.
• Initiate and oversee problem resolution processes.
• Escalate unresolved issues to higher-level support staff.
• Provide accurate information regarding IT products and services.
• Document events and issues, along with their resolutions, in service tickets.
• Follow up with employees for status updates and necessary information.
• Communicate any customer feedback or suggestions to the appropriate internal teams.
• Identify and propose enhancements to existing procedures.
• Serve as a backup for other team members when required.
• Execute additional tasks to support the organization as assigned.

• Active Directory
• Cloud
• Hardware
• Support
• Network

More:

At Nutex Health Inc., we specialize in healthcare management and operations, dedicated to providing innovative solutions through our Hospital and Population Health Management divisions. We strive for operational excellence to enhance patient outcomes while efficiently managing healthcare resources across our network of facilities. Our team is looking for a self-motivated IT Help Desk Specialist to join our growing organization. We offer a comprehensive benefits package including 401(k) matching, health, dental, and vision insurance, along with paid time off and professional development assistance. This position requires in-person work.

last updated 4 week of 2026

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