Job Description

• Upload and organize course content 
• User management and enrollment 
• Monitoring reports and user engagement 
• Set up automated emails  
• Troubleshooting issues related to course access, content delivery, and platform functionality  
• Document standard operating procedures 

• Responsible for designing and delivering customized learning management environments, including creating white labeled platforms  
• Support business development efforts by providing platform demos and providing setup options to achieve client objectives.  
• Serve as the liaison between clients and the platform provider to ensure a satisfactory customer experience.  

• Work with instructional designers to develop e-learning courses, including managing on-time delivery, consolidating feedback, etc.  
• Contribute to course design – review/edit storyboards and scripts, author content in Articulate storyline, generate AI voiceover, time animations, generate and add closed captions, etc.  
• Engage and guide SMEs in developing/reimagining content for e-learning  
• Quality assurance – test courses and ensure they are functional across devices, review and edit content for clarity, accuracy, and instructional quality  
• Develop all CPE documentation, including capturing CPE calculations, website and marketing content, etc.  
  • Provide final course review with an eye for course compliance with CPE requirement.  
  • Directly edit the course to meet requirements where needed.  
• Work with marketing to launch webpages, providing them with content and direct editing.  
• Coordinate with research team to create course evaluations.  
• Support cultivation of content partners, manage partnership/project to ensure quality delivery of courses, and ensure timely payment of revenue shares.  

Working at Family Office Exchange (FOX) provides opportunities to interact with enterprise families, family office executives, and their trusted advisors. We are committed to providing our members with networking, continuous learning, and objective guidance. The team at FOX is dedicated to three key pillars for success: collaboration, innovation, and excellence.

FOX offers a robust employee benefits plan, including: major medical, dental and vision care plans; basic and supplemental life insurance for employee and dependents; short and long-term disability options; 401(k) plan; Health Reimbursement Account; transportation and parking deduction option; generous vacation and holiday plan; and an on-site health club at Chicago headquarters.

Family Office Exchange is an Equal Opportunity Employer. For more information, please click the following links: English | Español

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