Job Description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. **Job Summary** A Warehouse Management System (WMS) Manager is responsible for overseeing the WMS in operations and maintaining the WMS for the Enterprise Distribution Centers. The WMS Manager will ensure that the system is properly configured, maintained, and optimized to meet the needs of the business. **Major Tasks, Responsibilities and Key Accountabilities** + Collaborates with WMS vendor (Softeon) to develop expertise on the capabilities of the platform and leveraging this understanding to identify potential system enhancements. + Collaborates with internal IT team to ensure health and stability of interfaces between WMS and Oracle EBS. + Monitors health and stability of system, ensuring the system is functioning as designed and resolving any issues that arise. + Manages technical support process, including the triage, processing, and successful resolution of inbound user support tickets. + Manages procurement and setup of Radio-Frequency hardware / scan guns. + Completes other duties as assigned. **Nature and Scope** + Solutions require analysis and investigation. + Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. + Manages a group or team of professional individual contributors and/or indirectly supervises support staff. **Work Environment** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. + Typically requires overnight travel 20% to 50% of the time. **Education and Experience** + Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines. **Preferred Qualifications** + 3+ years in configuring and implementing third party, cloud-based WMS applications in a distribution center environment - REQUIRED. + Techno/Functional WMS experience - REQUIRED. + Knowledge of warehouse operations and process improvement techniques - REQUIRED. + Ability to adapt to a fluid environment. + Familiarity with incident management platforms like Jira Service Desk. + Strong communication skills with ability to interact with associates at all levels of the organization. + Strong Analytical and problem-solving skills. + Ability to manage multiple priorities and requests at the same time. This is a hybrid position based in our Field Support Center in Doraville, GA. If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you. **Work Type** Hybrid **Recruiter** Bridgemohan, Rishi **Req ID** WCJR-029029 White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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