Job Description

Operations Manager Role:

• The Operations Manager will assist General Manager in executing the overall direction and coordination of the local business unit.
• This role will lead-safe work practices and lean management of the transportation and delivery function.
• The Operations Manager will work closely with the Team to ensure accountability for inbound/outbound logistics.
• They will report to General Manager.

Responsibilities:

• Assist with overseeing day-to-day operations.
• Design strategy and set goals for growth.
• Maintain budgets and optimize expenses.
• Set policies and processes.
• Ensure employees work productively and develop professionally.
• Oversee recruitment and training of new employees.
• Evaluate and improve operations and financial performance.
• Direct the employee assessment process.
• Prepare regular reports for upper management.
• Ensure staff follows health and safety regulations.
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).

Job Requirements:

• Ability to work flexible schedules/shifts.
• Possess a valid driver’s license in the state of residence.
• Able to do the following with or without reasonable accommodation:
• Lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts up to 10 hours long.
• Lift, push, pull and move boxes up to 70 pounds each.
• Move up and down stairs.

Basic Qualifications:

• High School Diploma or equivalent.
• Experience interacting with Independent Contractors (Delivery Service Providers).

Preferred Qualifications:

• Excellent interpersonal skills.
• Previous experience with final mile deliveries.
• Demonstrated problem-solving skills and analytical skills.
• Demonstrated communication skills (written and verbal).
• Spanish speaking preferred.

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