Job Description

Job Responsibilities:

Process orders for products and services submitted by sales staff or customers
Manage orders ranging from quick-ship items to complex, long-cycle orders
Proactively follow up on order backlog to ensure accuracy and completeness
Communicate order status updates and changes to relevant stakeholders in a timely manner
Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
Maintain virtual customer files, including sales contracts and supporting documentation
Customer Billing Resolution
Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
Provide pricing and availability information
Prepare formal quotations for standard and select specialty products and services
Support pre- and post-order sales activities as needed
Perform additional duties based on organizational needs

Skills:

Sales Support, Billing, Invoice, order processing, and Order status

Education/Experience:

0-2+ years of experience with a college degree or equivalent work experience
Proficiency in Microsoft Office applications
Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools

Job Tags

Work experience placement, Work at office,

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