Job Description

As an integral part of the clinical care team, the Patient Care Associate is responsible for patient care and support activities promoting patient focused care within the Specialty Service.  The Patient Care Associate supports the registered nurse in patient care activities, such as: assisting patient with activities of daily living, collecting specimens and performing procedures; maintaining a safe, clean environment; and other duties as needed.

A. Clinical/Technical/Service 
• Demonstrates the ability to perform clinical/technical/service/administrative tasks
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
• Performs and records patient’s vital signs, such as blood pressure, pulse, temperature
and respirations. Documents intake and output and other data as assigned
• Obtains patient’s rating on pain scales as a fifth vital sign in all areas except Pediatrics
• Performs clinical procedures, such as specimen collection including blood glucose, venipuncture, EKG, application of compression devices, post-mortem care, and maintenance of skin integrity.
• Sets up for selected procedures and assists RN’s accordingly.
• Assists patient with activities of daily living, such as feeding, bathing and/or toileting. Orients 
Patients to clinical environment. Assists patient with ambulation and all levels of mobilization.
• Assists with dietary functions, including delivering and collecting patient trays at bedside,
passing menus to patients and assisting them with menu completion, mixing nutritional
supplements, reporting variation in eating patterns to RN/Dietitian, and maintaining accurate
and timely systems for transmission of patient dietary orders and changes     
• Maintains a safe, clean and functional environment, including ensuring for the comfortable
Movement of the patient. Assists the patient in room maintenance, such as bed-stripping 
and trash removed, when necessary     
• Performs on-to-one observation or close observation status of patients, e.g. safety, elopement risk, or suicide prevention.     
• Maintains “isolation status” for patients under direction of an RN and according to set procedures     
• Performs scheduled hourly care checks/ rounding on patients with emphasis on caring for toileting needs, comfort, and positioning and pain awareness. Notifies RN if rounding has not been completed.     
• Utilizes Vocera system/Mount Sinai phone according to sign in/sign out protocol where activated.
• Performs other duties as assigned, including generating reports
• Is open and responsive to the diverse backgrounds and experience of other people and promotes
an environment that is sensitive to cultural diversity.
• Respects and values each patient’s unique, individual needs, beliefs, and diversity and incorporates these into delivery of care.
• Greets visitors and answers telephones promptly and courteously. Escorts visitors to appropriate area, when necessary. Provides information as appropriate.     
• Answers Patient Call System and refers calls to appropriate staff.
• Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.
• Transports patients to stretchers or wheelchairs, as required
• Delivers and collects trays and bedside, delivers flowers to patients.
• Strips units/cubicles         
• Performs emergency clean-up
• Performs emergency transport   
• Performs discharge bed making
• Transport specimens.
• Updates communication board/discharge log
• Assembles medical records
• Updates Admission/Transfer/Discharge System/Processes
• Maintains supplies and care of equipment.                                                                                                                                                                                                                                                  

B. Organizational/Managerial
•    Participates in the department’s performance improvement activities.
•    Maintains patient/employee confidentiality in the management of information.
•    Observes the Health Care System’s compliance policies.

C. Educational/Professional Development
•    Participates in the development of other staff members.
•    Meets regulatory, licensure and annual health assessment requirements.
•    Identifies learning strengths and needs
•    Utilizes learning resources.

D. Communication/Relationships
• Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.
• Displays courtesy, tact and patience during interactions with all members of the hospital staff 
and extended community.

•    High School Diploma (graduate or equivalent).  
•    Certificate of completion of a medical assistant/patient care assistant program/equivalent with skills in venipuncture and EKG.
•    Interpersonal skills to communicate and collaborate effectively with other members of the
Specialty Service.
•    Documentation of Medical Assistant/Patient Care Associate training
•    Three to nine months of healthcare experience preferred.    
•    Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible 
•    Sufficient oral and writing skills in the English language in order to communicate effectively.    
•    Physical stamina and manual dexterity to perform a variety of tasks and skills in the area of assignment 
•    American Heart Association Heartsaver or BLS Certification

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.8501 - $29.8772 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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